For any issues, please email us at: Hallmark TV Customer Care
Hallmark Movies Now is our subscription streaming service. For questions, please reach out to Hallmark Movies Now Customer Care.
If you have a question about Hallmark Channel, Hallmark Movies & Mysteries, Hallmark Drama, Hallmark TV or Hallmark Publishing, please reach out via email to Crown Media Family Networks Customer Care.
Hallmark TV App is making some of your favorite Hallmark Channel movies and shows available on hallmarkchannel.com in partnership with participating television providers. In order for you to watch these programs for free, the Hallmark TV App must verify your television subscription by having you log in with the username and password provided by your television provider.
It is free. As long as your television provider is participating and you receive Hallmark Channel from your television provider, you pay nothing extra to watch these shows and movies on your computer.
From any computer with a high-speed Internet connection, or any iOS or Android device. See “Technical Requirements” below for specific computer system requirements.
You can also access the service on Apple TV and Roku devices.
This service is only available through participating television providers. If your television provider is not in our list, please check back soon as we update the list regularly. You need a television subscription that includes Hallmark Channel from a participating television provider. Please contact your television provider to find out if they are participating in this offering.
No. This service is free as part of your subscription that includes Hallmark Channel from one of our participating television providers.
You must contact your television provider to receive your login information. Hallmark Channel does not have access to this information. Only your television provider can provide your username and password.
Not all Hallmark Channel programs are available on this service. If you don’t find the show or movie you are looking for, check back soon as we regularly update the programs.
To access full episodes on our mobile devices, download the Hallmark TV App. This provides full episodes and is available in the Play Store and App Store for Android and iOS devices (respectively).
To get started, open up the App Store on your device and search “Hallmark TV App ", or if you’re on your iOS device right now, click this link:https://itunes.apple.com/us/app/hallmark-channel-everywhere/id739360888?mt=8
Once you’ve downloaded the app, you can start enjoying content right away if you have a participating cable or satellite TV provider. Just sign in with your username and password.
If you’re having trouble using the Hallmark TV App on your iOS device (app crashing, videos not loading, etc.), we’d first like to make sure that there isn’t an issue with your internet connection. If there are other applications you use with your device, test them out. If the issue is exclusive to the Hallmark TV App, the first step would be to gather information about your internet connection.
Please visit (//speedof.me ) on your web browser and click the "Start Test" button. Please let us know the results you receive for download speed, upload speed, and latency. We recommend a download speed of at least 2.0 megabytes per second (mbps) for a consistent stream with the Hallmark TV App.
If your speed is above our recommendation, first make sure your iOS software is fully up to date. If so, please power down your phone for about 30 seconds, then power it back on, and try streaming with the Hallmark TV App once again.
If you’re still having trouble, uninstall and reinstall the Hallmark TV App. To do so, press down on the app until it wiggles. An x button should appear on the top left corner of the app icon. Once you've uninstalled the app, go into the App Store and download Hallmark TV App once again.
Lastly, from the Home screen of your iOS device, click Settings > General > Reset > Reset Network Settings. When you have done that, log back in to your Wi-Fi network, and open the app once again. (If you’re on a cell phone carrier network, skip this step.)
If you’re still running into trouble, please contact: TVECustomers@crownmedia.com
Please be sure to include the following information:
What episode were you watching when you encountered this error?
Are you connecting to a Wi-Fi network or your cell phone carrier?
Who is you internet provider/cell carrier?
What model is your device (iPhone 4, iPhone 5c, iPhone, etc.)?
Which version of iOS are you using? From the main menu you go to Settings > General >Version
Where are you currently located (city/state)?
What time of day did this issue occur?
How long has the issue persisted?
To get started, you can download the Hallmark TV App from the Google Play store. If you’re on your device right now, you can visit https://play.google.com/store/apps/details?id=com.hallmarkchannel.awe
Once you’ve installed the app, you can start streaming shows right away, or you can log in with a participating cable or satellite TV provider to unlock more content.
If you’re having trouble using the Hallmark TV App on your Android (app crashing, videos not loading, etc.), we’d first like to make sure that there isn’t an issue with your internet connection. If there are other applications you use with your Android, test them out. If the issue is exclusive to the Hallmark TV App, the first step would be to gather information about your internet connection.
Please visit (//speedof.me) on your web browser and click the "Start Test" button. Please let us know the results you receive for download speed, upload speed, and latency. We recommend a download speed of at least 2 megabytes per second (mbps) for a consistent stream with the Hallmark TV App.
If your speed is above our recommendation, first make sure your Android software is fully up to date. If so, please power down your phone for about 30 seconds, then power it back on, and try streaming with the Hallmark TV App once again.
If the above doesn't solve your issues, uninstall and reinstall the Hallmark TV App. Go to Settings > Apps > Hallmark TV App, and select uninstall. Then go to the Play Store and download Hallmark TV App once again Lastly, Go to Settings > Date and Time on your device, and make sure it is set automatically
Hallmark TV requires these minimum system requirements for viewing on a computer:
Internet Explorer 11+, Microsoft Edge on Windows 10, Mozilla Firefox 47, Google Chrome 42+, Safari 9+
The video is likely buffering while playing because your Internet speed isn’t fast enough. We recommend a minimum speed of 2Mbps. Also, in order to get the optimal experience, close all applications other than the web browser you’re using to access hallmarkchanneleverywhere.com.
Make sure you are using a compatible browser such as Google Chrome or Firefox.
Chrome is available to download free here: https://www.google.com/chrome/browser/desktop/index.html
Firefox is available to download free here: https://www.mozilla.org/en-US/firefox/new/